FAQs

Who can I contact for help?

The Academic IT Support Center can help with any issues or questions you have involving Blackboard and Echo360.

• Email: ASCIT@mssm.edu

  • Phone: 212-241-7091

  • Stop By: Levy Library (11th floor of Annenberg) to the left of the Circulation Desk

• Hours: see website

Where do I log in?

Blackboard: https://learn.mssm.edu

All students should have Blackboard and Echo360 account automatically.

Your username is your Mount Sinai school e-mail address (e.g., max.gray@icahn.mssm.edu or ritta.smith@mssm.edu).

Your password is your Mount Sinai school network password for that account. If you use the Exchange email, it's that password.

As a reminder: Please make sure to log out and close your browser to end your Blackboard session.

Why can't I log in?

If you are having issues to login, please send an email to ASCIT@mssm.edu.

How do I reset my password?

Visit the following Website: Password Reset

Enter your MSSM Network ID and make sure to switch your location to MSSM if you are a school user or leave it at mountsinai.org if you are a hospital user.

Why aren't all of my courses showing up when I log in? (Students)

Visit the following Website: Check Enrollment

What browser should I use?

You can use Chrome, Safari, or Firefox.

Please avoid using Internet Explorer, which may cause issues.

Can I use a mobile device to access Blackboard?

You can download the Blackboard Mobile Learn App. 

Apple Download: https://apps.apple.com/us/app/blackboard/id950424861

Android Download: https://play.google.com/store/apps/details?id=com.blackboard.android.bbstudent&hl=en_US

Is there anything I need to know about taking a test?

It is recommended to take your online tests from a wired internet connection. Please avoid using public wireless as your connection might be dropped while you are taking your test. You should also restart your computer just before taking the test, and stop all the applications you are running.

If you have a problem during an exam, immediately write to your instructor to let them know what is happening. Then contact the ASCIT@mssm.edu to log the issue.

As a reminder: Please do not take your Blackboard tests from a mobile phone or tablet.

Where can I see my grades?

Visit the following Website: Check My Grades